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ANNEXURE-II
No.II-3/2002-TE-I
Dated 6.1.2003
Staffing
Norms for WiLL Services :
1.0 Service
Centre:
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Staff
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Staffing
Norms
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Sr.TOA
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If
expected number of new connections per year are < 5000, existing
setup ( Commercial setup, existing staff) to be used.
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For
more than 5000 connections up to 10000 new connections per year 1
Sr.TOA reporting to existing Commercial officer
( thereafter, 1 Sr.TOA @ 10000 new connections pe year.)
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Sr.TOA
( Complaints)
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Less
than 10000, existing setup to be used. 1 Sr. TOA when subscriber
base increase beyond 10000 up to 50000.Beyond 50000, addl. Sr. TOA
for up to 100000 connections.
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Telecom Mechanic
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1
Telecom Mechanic for installation and maintenance of every 1000 FWTs
reporting to existing SDE Outdoor. TM should be provided motorized
transport.
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DET/SDE at Circle /SSA level.
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1
DE at Circle level and 1 SDE at SSA level for managing and
monitoring performance of service centre, centralised call center
and dealers if any.
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2.0 Staffing norms for BSC:
2.1
For BSC based system that is connected to Local Exchange (
Non-Switch based system)
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Staff
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Staffing
Norms
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DET
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1
post per BSC
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SDE / JTO (Indoor WiLL)
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For
up to 10000 lines:
1
SDE + 3 JTOs per BSC for indoor BSC maintenance
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For
> 10000 up to 20000:
1
additional JTO in general shift..
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2.2 For
BSC based system that is NOT connected to Local Exchange ( Switch based
MSC type system)
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Staff
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Staffing
Norms
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DET/SDE / JTO
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1
DE, 2 SDEs and 6 JTOs for round the clock manning, operation and
maintenance.
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3.0 BTS maintenenance
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Staff
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Staffing
Norms
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JTO
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1
post per 10 BTSs provided that they are in 7 Km radius.
If
there are less than 10 BTSs in 7 Km radius , then 1 post per 10 Km.
. However each JTO must manage atleast 3 BTS towers however far they
may be.
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3.0 Staffing norms for Rural areas.
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Staff
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Staffing
Norms
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Telecom Mechanic
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1
post for each BTS for installation and maintenance of solar
panel/patch.
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Group D
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1
Group ‘D’ per BTS with living arrangements for safety and diesel
refilling
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