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ANNEXURE-III
No.II-3/2002-TE-I
Dated 6.1.2003
Staffing
Norms for Internet Services, Data Network organization
1.0.
CGM data Networks
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Staff
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Staffing
Norms
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C.G.M.
Data Net works
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1
post
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1.2.
Staffing norms for GM (Marketing and Customer Care).
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Staff
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Staffing
Norms
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GM (Marketing and Customer Care)
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1
post per for All India operation.
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DGM ( Zonal Marketing Head)
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1 post
per zone
At the
beginning of the year, the named accounts have to be identified.
There need to be at least 200 potential clients in a Zone to justify
this post. Assuming a conversion rate of 25 % , this post would be
responsible for at least 50 clients by the end of the year.
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DE ( Marketing ) for sector specific Marketing
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1
post per zone for IT, Ites, Financial Services Sector.
1
post per zone for retail & Manufacturing Sector.
1
post per zone for Government sector.
Each
Head will be responsible for handling for at least 25 large accounts
(billing greater than 3 lakh per month i.e. revenues approximately
Rs.9 crores per year.). If clients are lesser in number then the
posts are to be combined for that particular zone.
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SDE Solution Architects
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2
posts per zone
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DE ( Marketing ) for overall Brand management for Corporate as well
as dial up business.
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1
post on all India basis.
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SDE ( Marketing )
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1
post to begin with for support to DE (Marketing) for overall Brand
Management.
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1.2.
Norms for GM (Projects and Product Management).
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Staff
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Staffing
Norms
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GM(Projects
and Product Management).
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1
post for all India operations.
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DGM(Projects)
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1
post
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DGM
(Solution Line)
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1
post for each solution line such as VPN, IDC, Dial-up and leased
line etc..
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DE
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1
post per DGM as support to DGM.
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1.3. Staffing Norms for GM
(Technical).
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Staff
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Staffing
Norms
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GM(Technical)
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1
post.
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DGM(Technical)
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1
post per location i.e. Mumbai, Kolkata and Bangalore. 2 posts for
New Delhi ( 1 for Network administration, one for System
administration). DGM Bangalore will have additional responsibility
for I- Net infrastructure and related accounts.
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DE
/Grp’B’ (Network Specialist)
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1
DE, 4 Grp’B’( SDE/JTO) per location that has a network operation
center (NOC) for round the clock attention.
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DE
/Grp’B’ (System Specialist)
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1
DE, 4 Grp’B’( SDE/JTO) per location that has a network operation
center (NOC) for round the clock attention.
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DE(Network)
in Office
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1
post for each of the 4 locations
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DE(Systems)
in Office
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1
post for each of the 4 locations
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SDE(I-net)
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2
posts for Bangalore to manage I-Net network and client
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SDE
(Billing)
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1
post for location that has billing server. (currently only at New
Delhi)
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SDE
(Mail administrator)
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1
post for location where mail server is present (presently at New
Delhi and Bangalore)
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SDE
(Security Specialist)
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1
post for New Delhi. Responsible for firewall servers as and when
installed.
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1.4.
Staffing Norms for Finance functions.
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Staff
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Staffing
Norms
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GM(Finance)
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1
post for all India operations.
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DGM/CAO
(Zonal Finance)
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1
post per Zone to be created only if DNW revenues are in excess of 10
Crores. For revenue less than 10 crores,CAO(Zonal Finance) to be sanctioned.
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CAO
(Internal Finance)
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1
post for salary administration , budgeting, monthly reporting etc.
for all DNW employees.
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AO
(Internal Finance)
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1
post for support to CAO( Internal Finance)
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2.0.
Staffing Norms for marketing staff at Circle Level.
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Staff
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Staffing
Norms
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DE(Marketing)
at Circle office.
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1
post in each circle office.
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3.0 Staffing Norms for manning
of Internet Nodes.
3.1 Staffing for A1 Nodes (at
New Delhi, Mumbai, Bangalore and Kolkata)
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Staff
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Staffing
Norms
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DE
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1
post per node.
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Grp
‘B’ (SDE/JTO)
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1
post for up to 80 complains per
day.
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3.2 Staffing for A1 Nodes (at
Chennai and Puna)
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Staff
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Staffing
Norms
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DGM
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1
post per node
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DE/
Grp ‘B’ (SDE/JTO)
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1
DE, 4 Gp ‘B’ per A1 node (4 in shift)
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Grp
‘B’ (Complaint)(SDE/JTO)
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1
post for up to 80 complains per day.
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3.3 Staffing for A2 Nodes
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Staff
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Staffing
Norms
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DGM
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1
post per A2 node
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DE/
Grp ‘B’ (SDE/JTO)
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1
DE, 4 Gp ‘B’ per A2 node (4 in shift)
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Grp
‘B’ (Complaint)(SDE/JTO)
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1
post for up to 80 complains per day.
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3.4 Staffing at B Nodes and C
nodes having subscriber base greater than 1000
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Staff
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Staffing
Norms
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DE
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1
post per A2 node
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Grp
‘B’ (SDE/JTO)
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4
posts per node
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Grp
‘B’ (Complaint)
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1
post for up to 80 complains per day.(only for B node)
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3.5 Staffing at C nodes having
subscriber base less than 1000
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Staff
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Staffing
Norms
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Grp
‘B’ (SDE/JTO)
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1
post C node .In case subscriber complaints more than 50 per day then
2 posts per C node.
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4.0 General Guide lines for
application of above norms
1.Where Gp.’B’ has been
indicated total distribution of such Gp.’B’ posts have to be worked
out and ratio 1:2 is to be applied for arriving at SDE/JTO posts
2.Fraction
of 0.5 and above to be rounded off to the next higher integer.
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